Travel Cancellation

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* For group bookings, please contact our staff. Call Centre 1215

* Booking and payment at the 7-Eleven Counter Service are limited to a maximum of 10,000 baht per bill/transaction.

* Sukhonthasawat Pickup: Bangkok departures only (non-daily / seasonal). Please check schedules with Call Center before booking.

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*Note : If passenger forget your booking reference, Please contact staff Call Centre 1215

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Travel Cancellation

● Passenger can request for ticket cancellation/refund at Sombat Tour Ticket Counter under the conditions below:

Passenger traveling from Bangkok or Chiangmai must present the ticket with ID card at Sombat Tour Ticket Counter in person at least 3 hours before travel time on the ticket.

Passenger traveling from other provinces must present the ticket with ID card at Sombat Tour Ticket Counter in person at least 5 hours before travel time on the ticket.

Contacting Sombat Tour Counter after the time required, it shall be deemed as waiving travel right.

The ticket with change of travel information cannot be cancelled or refunded.

Cancellation/refund incurs charge for 10% of the ticket price.

Required Documents for Refund :

If the passenger comes in person:
- Original physical ticket (or proof of payment).
- Certified true copy of the passenger's passport.
If authorizing someone else to act on your behalf:
- Original physical ticket (or proof of payment).
- Certified true copy of the passenger's passport with written authorization specifying the representative's full name.
- A copy of the ID card or passport of the authorized representative.