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Change Travel Information

 
Changing Travel Information

● Passenger can request to change travel information at Sombat Tour Ticket Counter to change the name, route, date, time and/or seat number for 1 time for free under the following conditions:
1
Passenger traveling from Bangkok or Chiangmai must present the ticket with ID card at Sombat Tour Ticket Counter in person at least 3 hours before travel time on the ticket.
2
Passenger traveling from other provinces must present the ticket with ID card at Sombat Tour Ticket Counter in person at least 5 hours before travel time on the ticket.
3
Contacting Sombat Tour Counter after the time required, passenger cannot change the travel information.
4
If the new ticket has higher cost than the previous one, passenger must pay for the difference. If the new ticket has lower cost, the company will refund the difference to passenger.
5
The ticket with change of travel information cannot be cancelled or refunded.
6
Documents Required for Ticket Date Change: 
  • If the passenger (foreigner) comes in person:
    • Original and complete physical ticket, or proof of payment (if the ticket has not been issued yet).
    • Valid original passport (must not be expired).
  • If authorizing someone else to act on your behalf:
    • Original passport and a signed photocopy of the passenger’s passport (signed "Certified True Copy").
    • A written Power of Attorney on the copy of the passenger’s passport, specifying the full name of the authorized representative.
    • A copy of the ID card or passport of the authorized representative.