1. The term “Company” refers to Sombat Tour Company Limited.
2. Tickets are available on
www.sombattour.com only for the routes, schedules, and boarding/drop-off points designated by the Company.
3. Passengers can reserve and purchase tickets up to 1 year in advance at
www.sombattour.com.4. A maximum of 12 seats can be booked per transaction (up to 6 seats for the outbound trip and 6 seats for the return trip). For reservations paid via 7-Eleven Counter Service, a maximum payment limit of 10,000 THB per transaction applies.
5.
Same-Day Ticket Purchases: Tickets must be purchased prior to bus departure as follows:
- Credit / Debit Card / PromptPay QR Scan: At least
4 hours before departure.
- Counter Service (7-Eleven): At least
5 hours before departure.
6. Online ticket bookings are not eligible for discounts prescribed by the Department of Land Transport (DLT) (e.g., military personnel, police, monks, children, and persons with disabilities). However, Premium members will still earn points that can be redeemed for discounts or rewards.
7. To receive a discount, tickets must be purchased in person at the Sombat Tour ticket counter with a discount card presented.
8. Payment Methods:
8.1 Book online and pay at any 7-Eleven branch.
8.2 Credit cards (VISA / Mastercard / JCB) and debit cards from all banks.
8.3 PromptPay QR Code via mobile banking applications.
9.Ticket Issuance Procedures:
9.1 In-person ticket collection: Present proof of payment along with an original, valid (unexpired) Thai National ID card matching the booking details at the ticket counter. **(For foreign nationals, please present an original, valid passport.)
Remark: After completing payment, please present your proof of payment to collect your physical ticket at the Sombat Tour counter at least 30 minutes prior to departure. Tickets may also be collected prior to the travel date at any Sombat Tour ticket counter.
10. Identification Before Departure : The passengers must shown A forme of identification to the staff before getting/boarding the bus .
**For Thai citizens,please bring the identification card,For Foreigners,Please bring a passport. ( Must not expired)
11.Ticket Rescheduling:
Rescheduling can be processed at any Sombat Tour ticket counter.
Rescheduling via ticket agents is available at select locations only (please check with the Call Center prior to proceeding).
11.1 Rescheduling with a Specified Date and Time: Departure date and time can be changed within 1 year from the original travel date. Rescheduling must be done at a Sombat Tour counter.
11.2 Open Ticket (Unspecified Date): The ticket must be used within 1 month from the original departure date.
Terms and Conditions for Ticket Rescheduling:
Limit & Validity : Tickets can be rescheduled once only. After rescheduling, tickets are non-postponable and non-refundable, and staff will mark them as “Non-postponable and Non-refundable”.
Bus Class & Route Changes : Class and route changes are permitted. Upgrading requires paying the fare difference in cash. For downgrades, the fare difference will be refunded to the passenger (except for Open Tickets, where no difference will be refunded).
Remark:
Except for unspecific date and time tickets (Open tickets) in case of downgrade, the difference will not be refunded
- Credit/Debit Card Refund Note: If a card payment is downgraded, the fare difference will be refunded to the original account within 30 days (subject to the Refund Regulations).
- Bangkok & Chiang Mai Departures : Rescheduling must be processed in person at the counter at least 3 hours before departure (as stated on the ticket).
- Other Provinces & Interprovincial Routes (Category 3) : Rescheduling must be processed in person at the counter at least 5 hours before departure (as stated on the ticket).
Documents Required for Ticket Date Change:
- If the passenger (foreigner) comes in person:
- Original and complete physical ticket, or proof of payment (if the ticket has not been issued yet).
- Valid original passport (must not be expired).
- If authorizing someone else to act on your behalf:
- Original passport and a signed photocopy of the passenger’s passport (signed "Certified True Copy").
- A written Power of Attorney on the copy of the passenger’s passport, specifying the full name of the authorized representative.
- A copy of the ID card or passport of the authorized representative.
12.Ticket Refund Regulations :
- Refunds can only be processed at Sombat Tour ticket counters.
- A 10% processing fee per seat applies to all refunds and passenger name changes.
- Rescheduled tickets are strictly non-refundable.
- Credit/debit card refunds will be credited back to the original account within 30 business days (excluding weekends and public holidays).
- Bangkok & Chiang Mai Departures : Refunds must be processed at least 3 hours before departure.
- Other Provinces & Interprovincial Routes (Category 3) : Refunds must be processed at least 5 hours before departure.
Required Documents for Refund :
- If the passenger comes in person:
- Original physical ticket (or proof of payment).
- Certified true copy of the passenger's passport.
- If authorizing someone else to act on your behalf:
- Original physical ticket (or proof of payment).
- Certified true copy of the passenger's passport with written authorization specifying the representative's full name.
- A copy of the ID card or passport of the authorized representative.
13. Lost Tickets : If a ticket is lost, the passenger must present a copy of their ID card for verification. Staff will re-issue the ticket, which can still be used for complimentary meal redemptions. Re-issued tickets cannot be rescheduled or refunded and must be used immediately for that specific departure.
14. No-Show Policy : If a passenger fails to arrive before departure time, the passenger forfeits the right to board the bus, and the ticket becomes void and non-refundable.
15. The Company reserves the right to modify rules, regulations, or terms of service without prior notice.
16. For support or inquiries regarding online bookings
www.sombattour.com , please contact our
.png)
Call Center at 1215 daily from 06:00 to 20:00.
