Frequently Asked Questions
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1. Book tickets via Call CENTER  at number 1215 (06:00 - 20:00 hrs. every day).
2. Buy ticket at every branch of Sombat Tour ticket counter and ticket agencies.
3. 24-hour online booking at www.sombattour.com Clickhere

 
Bus Icon

What is the difference between each bus class?

Compare amenities for your most comfortable journey
 
Class
Supreme X
SupremeX Class
Supreme Class
Wiangphing
Supreme VIP
Supreme Class
Super Class
Super Class
Star Class
Star Class
Bus Standards 1st Class Air Conditioned Bus, Special Type
(VIP 21 seats)		 1st Class Air Conditioned Bus, Special Type
(VIP 20 seats)		 1st Class Air Conditioned Bus, Special Type (VIP) 1st Class Air Conditioned Bus, Special Seat Type 1st Class Air Conditioned
• Seat Arrangement Left 1 seat
Right 2 seats		 Left 1 seat
Right 1 seat		 Left 1 seat
Right 2 seats		 Left 2 seats
Right 2 seats		 Left 2 seats
Right 2 seats
• Adjustable seats 160 degrees 135 degrees 135 degrees 125 degrees 125 degrees
• Chairs with leg rest
•Blanket
•Lavatory
•Snacks/Beverages
• Food at Bus Stop Single Dish
(Refillable)		 Single Dish
(Refillable)		 Single Dish
(Refillable)		 Single Dish
(Refillable)		 Single Dish
(Non-Refillable)
Note : USB charging ports available on some buses. For Supreme Class and Super Class, meals at the rest stop are refillable (Northern routes only)

 
Ticket Cancellation and Refund
● Passenger can request for ticket cancellation/refund at Sombat Tour Ticket Counter under the conditions below:
1
Passenger traveling from Bangkok or Chiangmai must present the ticket with ID card at Sombat Tour Ticket Counter in person at least 3 hours before travel time on the ticket.
2
Passenger traveling from other provinces must present the ticket with ID card at Sombat Tour Ticket Counter in person at least 5 hours before travel time on the ticket.
3
Contacting Sombat Tour Counter after the time required, it shall be deemed as waiving travel right.
4
The ticket with change of travel information cannot be cancelled or refunded.
5
Cancellation/refund incurs charge for 10% of the ticket price.
6
Required Documents for Refund :
  • If the passenger comes in person::
    • Original physical ticket (or proof of payment).
    • Certified true copy of the passenger's passport.
  • If authorizing someone else to act on your behalf:
    • Original physical ticket (or proof of payment).
    • Certified true copy of the passenger's passport with written authorization specifying the representative's full name.
    • A copy of the ID card or passport of the authorized representative.

Sombat Tour accepts 1 year advance booking as maximum, based on the travel date. For example, the passenger wishing to travel on 10th October 2026 can book and buy tickets from 10th October 2025 onwards.

 
Changing Travel Information

● Passenger can request to change travel information at Sombat Tour Ticket Counter to change the name, route, date, time and/or seat number for 1 time for free under the following conditions:
1
Passenger traveling from Bangkok or Chiangmai must present the ticket with ID card at Sombat Tour Ticket Counter in person at least 3 hours before travel time on the ticket.
2
Passenger traveling from other provinces must present the ticket with ID card at Sombat Tour Ticket Counter in person at least 5 hours before travel time on the ticket.
3
Contacting Sombat Tour Counter after the time required, passenger cannot change the travel information.
4
If the new ticket has higher cost than the previous one, passenger must pay for the difference. If the new ticket has lower cost, the company will refund the difference to passenger.
5
The ticket with change of travel information cannot be cancelled or refunded.
6
Documents Required for Ticket Date Change: 
  • If the passenger (foreigner) comes in person:
    • Original and complete physical ticket, or proof of payment (if the ticket has not been issued yet).
    • Valid original passport (must not be expired).
  • If authorizing someone else to act on your behalf:
    • Original passport and a signed photocopy of the passenger’s passport (signed "Certified True Copy").
    • A written Power of Attorney on the copy of the passenger’s passport, specifying the full name of the authorized representative.
    • A copy of the ID card or passport of the authorized representative.

In case that a ticket is lost, the passenger can a copy of ID card or passport to contact Sombat Tour counter in person. The staff will check and confirm the information, then issue substitute document for the lost ticket. This document can be used for traveling and getting food/drinks at the breakpoint just like regular tickets. However, this substitute ticket cannot be changed or cancelled. The passenger must use it for traveling on that date only. 

Category 2 Interprovincial Buses (Bangkok - Provinces)
Northern Route: 14 Lines
1 Bangkok - Chiang Saen Route 3
2 Bangkok - Mae Sai Route 957
3 Bangkok - Chiang Rai Route 90 (Old Route)
4 Bangkok - Chiang Rai Route 909 (New Route)
5 Bangkok - Chiang Khong Route 962
6 Bangkok - Phayao Route 922
7 Bangkok - Thung Chang Route 47
8 Bangkok - Nan Route 910
9 Bangkok - Phrae Route 923
10 Bangkok - Chiang Mai Route 18
11 Bangkok - Lampang Route 91
12 Bangkok - Mae Hong Son Route 961
13 Bangkok - Lamphun Route 924
14 Bangkok - Ban Tha Ton Route 13
Northeastern Route: 8 Lines
1 Bangkok - Khon Kaen Route 20
2 Bangkok - Surin Route 31
3 Bangkok - Mukdahan Route 928
4 Bangkok - Si Chiang Mai Route 933
5 Bangkok - Si Sa Ket Route 940
6 Bangkok - Buntharik Route 4
7 Bangkok - Ubon Ratchathani Route 98
8 Bangkok - Loei Route 938
Southern Route: 6 Lines
1 Bangkok - Hua Hin Route 978
2 Bangkok - Koh Samui Route 991
3 Bangkok - Surat Thani Route 993
4 Bangkok - Ranong Route 64
5 Bangkok - Thung Song - Chian Yai Route 998
6 Bangkok - Phuket Route 949
Category 3 Interprovincial Buses (Inter-Regional Route): 5 Lines
1 Chiang Mai - Khon Kaen Route 633
2 Chiang Rai - Khon Kaen Route 637
3 Chiang Rai - Nakhon Phanom Route 661
4 Phuket - Khon Kaen Route 784
5 Chiang Mai - Hua Hin Route 871

Sombat Tour serves complimentary snacks and drinks to passengers.

The passenger are allowed to bring 2 pieces of luggage per person with total weight of not over 25 kg. If the luggage is overweight, the passenger must pay an extra fee according to the company’s terms and conditions.

Comparison of different bus standards is as follows:
Class Type Standard Decks
1st Class Air-Conditioned Bus
Special (VIP)		 M.1 Kor 1
1st Class Air-Conditioned Bus
Special (VIP)		 M.1 Kor 1
1st Class Air-Conditioned Bus
Special (VIP)		 M.4 Kor 2
M.1 Kor 1
1st Class Air-Conditioned Bus
Premium Seat		 M.4 Por 2
M.1 Por 1
1st Class Air-Conditioned Bus M.4 Khor 2
M.1 Khor 1
 

1. At Sombat Tour ticket counter
2. Mobile App payments methods only available to K.bank, SCB & Krungsri bank.
3. Counter service / Seven-Elevent payment methods are available to all 7-Elevent in thailand.

If the passenger misses the bus, he/she is deemed as waiving the travel right and not entitled to get refund for the paid travel fare.

Category 2 Interprovincial Buses (Bangkok - Provinces)
Northern Route Meal Stop Locations
Route 3 Bangkok - Chiang Saen • Krua Mae Suree Restaurant, Phitsanulok
Route 47 Bangkok - Thung Chang
Route 909 Bangkok - Chiang Rai
Route 910 Bangkok - Nan
Route 922 Bangkok - Phayao
Route 923 Bangkok - Phrae
Route 957 Bangkok - Mae Sai
Route 962 Bangkok - Chiang Khong
Route 13 Bangkok - Ban Tha Ton • Krua Ton Kamphaeng Restaurant, Kamphaeng Phet
Route 18 Bangkok - Chiang Mai
Route 90 Bangkok - Chiang Rai
Route 91 Bangkok - Lampang
Route 924 Bangkok - Lamphun
Route 961 Bangkok - Mae Hong Son
Northeastern Route Meal Stop Locations
Route 20 Bangkok - Khon Kaen • Pornpattana Restaurant, Nakhon Ratchasima (Outbound)
• Wutthiphap Restaurant, Nakhon Ratchasima (Inbound)
Route 933 Bangkok - Udon Thani - Si Chiang Mai
Route 938 Bangkok - Loei
Route 940 Bangkok - Surin - Si Sa Ket • Pornpattana Restaurant, Nakhon Ratchasima
Route 928 Bangkok - Mukdahan
Route 31 Bangkok - Surin • No stop
Route 4 Bangkok - Buntharik
Route 98 Bangkok - Ubon Ratchathani
Southern Route Meal Stop Locations
Route 64 Bangkok - Ranong • Krua Khun Ton Restaurant, Prachuap Khiri Khan
Route 949 Bangkok - Phuket
Route 991 Bangkok - Koh Samui
Route 993 Bangkok - Surat Thani
Route 998 Bangkok - Thung Song - Chian Yai
Route 978 Bangkok - Hua Hin • No stop
Category 3 Interprovincial Buses (Inter-Regional Route)
Route 633 Chiang Mai - Khon Kaen • Krua Mae Suree Restaurant, Phitsanulok
Route 637 Chiang Rai - Khon Kaen
Route 661 Chiang Rai - Nakhon Phanom
Route 784 Phuket - Khon Kaen • Phuket - Khon Kaen: Krua Khun Saray Restaurant, Chumphon / Cordial Restaurant, Prachuap Khiri Khan
• Khon Kaen - Phuket: Pornpattana Restaurant, Nakhon Ratchasima / Cordial Restaurant, Prachuap Khiri Khan
Route 871 Chiang Mai - Hua Hin • Krua Ton Kamphaeng Restaurant, Kamphaeng Phet

Since there are many types of buses, the location of toilets varies. Toilet is in the rear of some buses or at the boarding area of others.

There are 4 staffs on the bus including:

1. 2 Drivers

2. 1 Welcoming Staff

3. 1 Attendant

The passenger must not carry any of the followings.

  • Fresh and/or smelly food
  • All kinds of alcoholic drinks
  • All kinds of animals
  • All kinds of foam packages
  • Inflammable, dangerous, fragile objects and/or objects containing water
  • Weapons and/or illegal objects

The passenger can pay from the booking date until the date as informed by the agent. If the passenger fails to pay within the date and time required, the ticket will be automatically cancelled.

The passenger can inform the bus staff of the place to get off in advance for the accuracy in making a stop. However, the staff will consider the passenger’s safety as the first priority.

All kinds of pets are not allowed on board with Sombat Tour. According to Land Transport Act, pets are not allowed on board to prevent nuisance and contagious disease from animals.

Passengers must contact the Customer Service Center at 1215 or 02-030-4999 between 6:00 AM and 8:00 PM to report their travel details and lost items. An officer will inspect the items and contact them to return them to the passenger.

 Call Center operates every day at 06:00 - 20:00 hrs.

Mo Chit 2 Bus Terminal: Open from 05:00 AM to 10:00 PM.
Southern Bus Terminal (Sai Tai Mai): Open from 05:00 AM to 08:00 PM.
Sukhonthasawat Customer Service Center: Open from 04:00 AM to 08:00 PM.
For other branches, You can check the operating hour of the ticket counter  Clickhere

Sombat Tour is liable for luggage carried under the bus only. In case of loss or damage, the company will pay indemnity according to actual cost but not over 500 Baht. As for carry-on luggage on board, Sombat Tour is not liable in all circumstances.

Bangkok – Koh Samui bus fare does not include ferry fare.

You can check the branches of Sombat Tour ticket counter with parcel transportation serviceClickhere

You can check the discount & promotion of Sombat Tour Clickhere